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Friday, February 9 • 3:30pm - 4:30pm
ITSM Reporting with the 'Power' of BI

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Limited Capacity seats available

There are many ITSM solutions available today with the adoption of the cloud and the explosion of ticketing systems, but regardless of the technology you use, tracking customer issues, visualizing the trends, and forecasting future issues are universally important. Using the power of Microsoft Power BI, we will show how to create useful metrics from a static dataset that could come from any enterprise ITSM solution as well as a dataset pulled live from Microsoft Service Manager.

avatar for Seth Coussens

Seth Coussens

Product Manager and Practice Lead, Cireson
Seth has been immersed in information technology since he was 8, crashing and rebuilding his fathers business machines. At 16 he took his first IT job, and continued this path through college. After 9/11 and graduating he spent time as an Infantry Officer in the United States Army... Read More →

Friday February 9, 2018 3:30pm - 4:30pm CST
Alden Bridge