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Friday, February 9 • 2:00pm - 3:00pm
System Center in the Real World: Automating Onboarding & Offboarding with Microsoft Service Manager

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Limited Capacity seats available

In 2013, American National began efforts to implement an automated onboarding process for their organization. They quickly encountered problems, as their initial attempt used a service management system that was outdated and did not accommodate the custom needs of various users and departments. Additionally, the strict security and compliance requirements of their diverse financial industry could not be met and maintained with their existing systems. In 2016, American National migrated to System Center Service Manager, providing capabilities not previously seen in their environment. Service Manager provides a more flexible and mature onboarding process as well as integration with their Application Change Management systems.
Join American National’s Director of Service Support, Jennifer Flores, and James Deem, Director of Distributed Computing to explore how you can leverage Service Manager to automate your onboarding efforts, including:
  • Automation possibilities with Service Manager including virtual server builds
  • Audit compliance with Service Manager
  • Integration with other SQL applications and Active Directory

Speakers
avatar for James Deem

James Deem

Director of Distributed Computing, American National Insurance
James Deem is the Director Distributed Computing at American National Insurance Company. James began his focus in Desktop Support and technologies more than 20 years ago and now oversees the implementation, maintenance and security surrounding the distributed infrastructure.
avatar for Jennifer Flores

Jennifer Flores

Director of Service Support, American National Insurance
Jennifer Flores is the Director Service Support at American National Insurance Company. In her 20 years with the company she has focused her career on Service Management and customer service, focusing on the implementation of the companies ITIL based service management infrastruc... Read More →



Friday February 9, 2018 2:00pm - 3:00pm
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Attendees (21)