In 2013, American National began efforts to implement an automated onboarding process for their organization. They quickly encountered problems, as their initial attempt used a service management system that was outdated and did not accommodate the custom needs of various users and departments. Additionally, the strict security and compliance requirements of their diverse financial industry could not be met and maintained with their existing systems. In 2016, American National migrated to System Center Service Manager, providing capabilities not previously seen in their environment. Service Manager provides a more flexible and mature onboarding process as well as integration with their Application Change Management systems.
Join American National’s Director of Service Support, Jennifer Flores, and James Deem, Director of Distributed Computing to explore how you can leverage Service Manager to automate your onboarding efforts, including:
- Automation possibilities with Service Manager including virtual server builds
- Audit compliance with Service Manager
- Integration with other SQL applications and Active Directory
